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Frequently Asked Questions

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Frequently Asked Questions

Never tried an escape room before? We’ve got you covered with everything you need to know before participating in one of our experiences. If you still have questions after reading the information below, please do not hesitate to contact us.

What are your policies in light of COVID19?
Please click here to see our updated operational procedures.

What is Escape The Movies?
Escape The Movies (ETM) is proud to be the first of its kind in Trinidad & Tobago and furthermore in the Greater Caribbean region. ETM is an escape room brand that stemmed from, Escape Adventures Ltd – local parent company to ETM which business focus is providing family entertainment.

Escape rooms are live-action, team-based games, where players discover clues, solve puzzles, and accomplish tasks in one or more themed rooms in order to complete a specific goal (usually escaping from the room) in a limited amount of time.

Escape the Movies features various Escape Room experiences at its two locations, each with its own theme, clues, puzzles and challenges.

I can’t find you guys, where are you located?
Escape The Movies, Port of Spain
Escape The Movies: Dragon’s Lair, South Park, San Fernando (behind Island Beer Chill & Grill).

Is there parking available at Escape The Movies?
Escape The Movies, Port of Spain
• Street parking is available (no tow in effect) and to the front of the building (limited)
Escape The Movies: Dragon’s Lair, San Fernando:
• Parking is available on the plaza’s compound.

What are the opening hours for Escape The Movies?
Escape The Movies, Port of Spain
• Currently Closed.

Escape The Movies: Dragon’s Lair, San Fernando (Regular Hours)
• Wednesday, Thursday and Friday – 5:00pm to 10:00pm
• Saturday and Sunday – 2:00pm to 9:00pm

We are also open on select public holidays. Please check our reservation page for available days and reservation times.

For private party and team building experiences, please contact us.

Are the escape room experiences scary?
An escape room is not a haunted house … so don’t expect it to frighten you or to have people jumping out to scare you. We do use sound effects, lighting and decorations that set an eerie atmosphere is some aspects of the games mainly in The Junkyard and The Witching Hour escape rooms. Ultimately, the scariest element of our escape rooms is the battle against the clock.

How difficult are the escape rooms?
Within each room and game there are various puzzles and clues to solve – each will vary in difficulty based on the collective strengths and weaknesses of the persons participating. Each room and game has a theme and design appropriate for most ages and aims to accommodate a wide spectrum of skill levels and interests through group participation.

Are there age restrictions for the escape rooms?
1. Participants must be 13+ to participate in our escape room experiences.
2. Participants must be 16+ to participate in our virtual reality experiences.
3. Participants 13 – 15 years of age, an adult must be present in the room while playing. Participation will not be allowed otherwise.
4. Participants 16+ do not have to have an adult present in the room while playing.
5. Participants 13 – 17 years of age must be accompanied by at least one adult who is 18+ to check the players in before the experience.
6. Any waiver submitted for a minor, under 18 years of age, must have:
a. the minor’s full name on the waiver
b. the signature and contact number of the PARENT or GUARDIAN
c. the adult accompanying the minor on the day of their booking must walk with a copy of the minor’s parent or guardian's driver’s license or passport – (Name on ID must match name of person who signed the waiver).
d. parents may also email a digital image of their ID to info@escapethemovies.com prior to their child’s arrival. In the email please state the name of the child and the booking number.

ANY MINORS WHO DO NOT MEET THE ABOVE STATED RULES (A – D) WILL NOT BE ALLOWED TO PARTICIPATE.

Will I really be locked in a room? What if I really need to get out?
Due to safety precautions, while you may not be able to open the door to exit a room, you will never really be locked in a room. We will be in constant contact with everyone in the room and aware of everything happening inside via video and audio monitoring.

In the event of any emergency inside or outside an escape room, there will be a “release button” near the exit door that you or any member of your team may press (but only in case of an emergency). Hitting this button will unlock the exit door so that you will have immediate access out of the room and our customer service representatives will ensure your safety and comfort.

Please note if the “release button” is engaged during an escape room game, the experience will be ended with no refunds. It’s up to management to decide how best to proceed based on the circumstances.

Can I reserve a particular time to play an escape room?
Yes. You can book any of our room experiences via our reservations page. Please note that available times for rooms are based on a prefixed schedule and availability is on a first come, first served basis

Do I need a reservation to play and escape room?
Ideally, yes. We encourage you to book online ahead of time so as to secure an available spot due to the current demand of the various rooms.

How long does the whole escape room experience take?
Please arrive 15 minutes before your booking. Each experience lasts 30 – 45 minutes… depending on which room experience you choose. We need 15 minutes before each game to go over the instructions. Late arrivals will result in game time deduction. Please note that you will be charged the full amount for the experience regardless of deducted time.

After the game, you can take pictures in the designated photo taking areas and your Customer Service Representative will chat with you about your specific gaming experience. The whole event lasts about 45 – 60 minutes.

How long before my scheduled time for an escape room booking should I arrive?
We kindly ask all customers to arrive the mandatory 15 minutes in advance before the scheduled start time of your booking to check in and for the briefing.

We have catered in extra time for thorough sanitation procedures after each experience and must keep on the schedule set to ensure all our customers get their full time unaffected. Late arrivals that affect the schedule will result in deducted game time, no exceptions.

What if I am late to arrive for my escape room reservation?
It is best to contact us via phone to let us know in advance that you will be late for your escape room reservation. Depending on the schedule for the day, your reservation will be held as long as possible, please note after a grace period your game time will be deducted to not affect other reservations. If you miss your reservation time on the day, contact us via phone so that we can accommodate your group to another suitable time slot based on availability for rescheduling.

What if I need to reschedule my escape room reservation?
If you need to reschedule, you should contact us AT LEAST 3 days (72 hours) before your reservation. If you contact us after this period, or if your booking was created within this period, we may not be able to reschedule your booking to best meet your needs … but we will make every effort to accommodate you and your group’s new day and time. Please be aware of this before booking your reservation with us.

I paid for my reservation in advance but have to cancel now. Can I get a full refund?
We have a strict no refund policy, all sales are final once payment is made. All payments must be settled at least 48 hours in advance from your scheduled booking. No shows, late arrivals and cancellations will be charged. No exceptions.

What are the rules for people under the influence?
Although some things might be more fun under the influence of mind-altering substances, we don’t think this is one of them. Having a clear mind actually makes this activity more enjoyable. We also do not tolerate substance abuse and have zero tolerance attempting to participate while under the influence of any mind-altering drug other than caffeine or prescribed medication. If any member of our staff observes that you or a member of your party are noticeably impaired, we reserve the right to deny entry without refund. This applies to any and all substances, not just alcohol.

Will other people be in the escape room?
In light of the COVID19 health pandemic, at this time all bookings are private. You will only experience the escape room games with the group that you walk with. At no point will you or your group interact with any other group of people other than our Management, Security and / or CSRs present at the business location

How many people can play at once?
Each room varies, see below for allowances:

The Witching Hour: 4 minimum // 8 maximum
A Knight’s Quest: 4 minimum // 8 maximum

What if my group is larger than the maximum occupancy of an escape room?
In light of the COVID19 health pandemic, at this time we are not facilitating more than eight (8) people per room.

Is the cost of team building and / or private party experiences the same as regular experiences?
Please note cost vary depending on the experience booked. Our regular rate does not apply to our Team Building and / or Private Party experiences.

My business does company gatherings, do you offer Team Building exercises for company outings?
We do offer Team Building services, we’ve hosted a number of businesses throughout the years and they have benefit from the experience. Not only will it be unparalleled with respects to adrenaline pumping fun, it is also a valuable experience for comradery with coworkers, and an insightful observation of your team’s strengths. We can design a bespoke package that exclusively accommodates your group’s size, budget and needs and offer any or all of our in-house experiences and facilities upon request. Click here for more information.

I am planning a party; what services do you guys offer?
Whether it be a birthday, anniversary, gaming night or any other social gathering we are certainly a fun filled destination that provides a unique gaming experience you can’t get anywhere else. Click here for more information.

Are there any medical conditions under which I should not participate in an escape room?
While most of our escape rooms attempt to cater for everyone, there are certain pre-existing medical conditions which we advise be considered before participating. Persons that fall under with any of the following or others can contact or visit us prior to participation to inquire on possible risks:

• Chronic physical injuries or ailments (e.g. neck, back or leg injuries or ailments, asthma, etc.)
• Acute ailments or sensitivities to noise, light, smoke, small spaces or other triggers
• Pregnant

Please note that participation is completely up to you. Since there are elements in our escape rooms that may startle you, or require some physical exertion, or expose you to certain sensitivities, we would recommend that you consider all the factors and use your best discretion. In every case, however, during your visit, we will ensure your care and safety to the best of our ability and ensure that everyone has a great and safe time.

Is Escape The Movies wheelchair accessible?
Sorry, currently our escape rooms do not facilitate wheelchair accessibility.

How does the escape room leaderboard work?
If your team is able to escape from one of our rooms in record time without using any hints and beat one of the current times displayed for the experience you participated in you may qualify for our leaderboard. Our leaderboard displays the five best times by team for each of our rooms. Teams which qualify for the leaderboard will have ultimate bragging rights.

Do you offer gift certificates for escape rooms?
Yes, we do. Escape The Movies has a range of available gift certificates to suit your needs. Currently purchasing of gift certificates is only available directly at our branch locations. Please note that all gift certificates are valid for six (6) months from date of purchase. For more information, please visit our page on gift certificates.

I was gifted an Escape the Movies gift certificate. How do I redeem it?
First you need to make a booking with us via our website. Click here to book, if you already haven’t. On the day of your booking, you present your gift certificate at reception. Must be the original hardcopy that was bought, soft copy version will not be accepted. The price value of the gift certificate will be accepted as payment to participate in our escape room experience, once it’s within its six (6) month valid period.

Do you have a mailing list for updates?
Yes, we do. Subscribe to our mailing list for updates and information on our escape rooms and other experiences, as well as, special offers and discounts. Please visit our page on subscribing to the Escape the Movies mailing list.