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Covid-19 Protocols

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Covid-19 Protocols

A message to our customers:

REOPENING & NEW SAFETY PROCEDURES

• Temperature screening. Any person, employee or customer, will have their temperature taken upon entering the premises.

• All customers entering the building will be required to wear a face mask. If you do not have one, face masks will be available for sale at $10.00 TTD. Proper mask etiquette must be practiced, covering nose and mouth, no exceptions.

• All employees are required to wear masks at all times. Masks will be required to be worn around customers at all times. Proper mask etiquette must be practiced, covering nose and mouth, no exceptions.

• Hand sanitizer will available at the entrance of the building for both customers and employees. All customers will be required to use hand sanitizer before entering the premises.

• Number of Players. Group sizes will be limited to 8 maximum. All rooms have a mandatory minimum of four (4) players.

• All games will be private. You will never play with any strangers, all bookings made will block out the entire room.

• You will never come in contact with anyone from another group. Each game’s start/end times will be further apart to ensure that the lobby is never shared by two different groups. The lobby will also be cleaned between every group.

• Longer resets, to allow ample time for sanitizing the rooms between use. There will be longer periods in between games to reset and thoroughly clean all props, locks, and surfaces using medical grade disinfectant.

• Props and any items considered unnecessary for the game will be removed. To help prevent contamination, only necessary and easily disinfected items will be in the room.

• Sanitization. Each escape room, lobby and bathroom high contact areas will be disinfected after each round of customers with medical grade disinfectant. At the end of the business day, we will be fogging the premises with a 24-hour antibacterial cleaner used in hospitals for SARS, MERSA, COVID and other viruses.

• Gloves. Will be provide upon entry for customers and must be worn at all times while at the facility.

• Minimize the number of items you walk with. Staff and customers walk with the essentials only.

• Any staff or customer that is sick or displaying symptoms of sickness. Will be kindly asked to stay home / leave premises. Games will be rescheduled to a later time in the future.

• The waiver will be sent in advance. The primary contact (person who makes booking) is responsible for sharing the waiver’s e-link to the other members of the group. All waivers must be completed before arriving at location for the scheduled booking.

• Cashless Payments. In light of COVID19 and our updated policies for reopening, at this time we will be accepting cashless payments only, primarily online payments via bank transfer. Once you’ve made your booking one of our CSRs will be in contact to provide the necessary details for payment to be made. Once payment has been made, a screenshot of the transaction receipt along with your booking number needs to be sent in via email info@escapethemovies.com.

An e-receipt would shortly be sent afterwards. We apologize for any inconveniences caused. Any questions or concerns do not hesitate to contact us; we are here to help and ensure that you have the best possible experience.

• No Refunds. We have a strict no refund policy, all sales are final once payment is made. All payments must be settled at least 48 hours in advance from your scheduled booking. No shows, late arrivals and cancellations will be charged.

• Late Arrivals. We kindly request that all customers arrive the mandatory 15 minutes in advance before the scheduled start time – We have to cater in extra time for thorough sanitation procedures after each experience and must keep on the schedule set to ensure all our customers get their full time unaffected. Late arrivals that affect the schedule will result in deducted game time, no exceptions.

Any questions or concerns you may have, please do not hesitate to contact us.

We hope to see you all very soon!